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We are solving problems every day but are we taking the right steps in the problem-solving process? Do we even have a process? In this article, I introduce a four-step problem-solving process to dive deeper into identifying the real user problem and defining a problem statement that is robust.
Published on Bootcamp . Feb 2
I recently had an experience with a countdown timer feature on Instagram where I felt the design failed the user. In this article, I go over this example and discuss the types of harm that a design could bring to the users.
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